Comments & Complaints
Quality and Patient Opinion
We regularly review the quality of our services and take any necessary action to improve them.
From time to time we conduct patient satisfaction surveys and value your opinions.
Please do tell us if you have any suggestions.
If you feel the standard of the service you have received is not acceptable, we have a complaints procedure in place which you can discuss with our Practice Manager.
Please note however that the Centre’s complaints procedure cannot be used in relation to questions of legal liability or compensation.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.