Change to appointments system due to Coronavirus (COVID-19)
Appointment requests can be arranged by calling the surgery from 8.00 a.m. Monday – Friday to ask for a callback from the triage doctor. The receptionist will ask you to provide a brief description of the issue to help the doctor who will be calling you back. This is the new appointment system we have been asked to follow by NHS England during the current pandemic. Patients can request to speak to a specific GP and we will do our utmost to accommodate your request. Of course this may be affected by doctor/clinician availability on the day.
In addition, appointments can be requested via Dr Link https://app.doctorlink.com/langdonhillsMC_Allocations/register.
If your outcome indicates that an appointment is required at your GP practice, you simply click on the “request an appointment” button.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange a triage appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
Please note we cannot accept appointment requests by email or letter into the Practice.
The usual appointments system below is not being utilised until further notice.
Your doctor will see you by appointment, which can be made by telephone (01268 418 200 at Langdon Hills Medical Centre and 01268 553292 at Southview Park Surgery) or by calling into the surgery in person.
Some appointments can be made or cancelled online via the link at the top of this page– please visit the surgery to request your username and password in person.
Times of surgeries are as follows:
- Langdon Hills Medical Centre: Monday - Friday 08:30 - 12:00 and 16:00 - 18:00
- Southview Park Surgery: Monday - Friday 08:00 - 12:00 and 15:00 - 18:00
The receptionist will also ask you for further details regarding routine appointment requests. This is so we can help to signpost you to the correct clinician or service appropriate to your needs. Should you not wish to disclose information, please let the receptionist know.
Same Day Appointments
Urgent medical problems will always be seen on the same day. If you strongly believe the problem is medically urgent and need a same day appointment please make this clear to the receptionist and give her as much information as possible.
Consulting and Prescribing
We try to take time to explain the nature of the illness and the reason for our actions. If you are worried we will always examine you appropriately. We also think that it is appropriate to be honest and so we do not pretend to have cures for simple colds and tummy upsets.
All medicines can be harmful if misused, so we will only prescribe if we feel that it will really benefit you. This means that we are unlikely to prescribe for uncomplicated coughs, colds and other minor ailments.
Your doctor will be pleased to advise you over the telephone. However in order to avoid disturbing other patients, your doctor will only be able to do so between surgeries and may therefore have to call you back.
If you need advice for minor illnesses or health worries, you may also call our nurses in the treatment room who will be delighted to help.
Our telephone lines are open from 08:00 till 18:30.
If you are too ill to come to the surgery, very elderly or infirm, and you need a home visit, telephone the surgery before 11:00. Please only ask for visits after this time if it’s an emergency.
The receptionist will need some information about the problem so that the doctor can arrange the visits in order of priority. You may be telephoned back by the doctor to assess the need for a visit.
Please make every effort to come to the surgery if at all possible. The facilities are better for examination and any necessary treatment; and you are usually seen more quickly.
We are a training practice so from time to time there may be medical students in the surgery. Qualified doctors and nurses may also be attached to the surgery to learn about general practice and the community. If they are ‘sitting in’ with a doctor or a nurse, you will be asked for your consent to them being in the room.
Occasionally we may also video a consultation for training purposes only. You will always be advised of this when you report to the reception desk, and we will ask for your permission for this to be undertaken. If you wish to see the doctor or nurse alone please say so, we will understand.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
We aim to see most of our patients within 15 minutes of the appointment time, so please arrive on time.
Sometimes we will run late because there has been a medical emergency, a patient has presented us with more than one problem, or has a particularly difficult problem. Please be tolerant if this happens, as we would also give you extra time if you needed it.
GP Extended Hours
Dr Salako and Partners have joined forces with a number of other practices in the Basildon area to form a Primary Care Hub Clinic where you can book an appointment that suits you outside your normal surgery hours as follows:
Appointments are available between the hours of 18:30 – 20:00 Monday to Friday and 08:00 – 18:00 Saturdays and 08:00 – 14:00 on Sundays and public bank holidays.
The clinics will be located in three of the operating hubs in Basildon. Pease ask at reception for further details.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable page here before arranging any such examination. Please inform the receptionist when arranging such appointments.