Welcome to the Langdon Hills Medical Centre
This website has been designed so you get to know us better and to ensure you are able to make the most of the services we offer which include family planning, ante natal and post natal care, child surveillance and minor surgery in addition to the standard medical services which are expected of the NHS.
We pride ourselves in providing a personal service and excellent quality care for around 8,400 patients in Langdon Hills and its surrounding areas.
Thanks to our team of highly professional and well respected Receptionists, Nurses and Health Visitors who, over the years, have built strong relationships with many healthcare professionals such as Chiropodists, Osteopaths, etc, we are able to pursue the delivery of the best possible primary care to all our patients.
We hope you will find the various sections of our website useful and remain at your disposal for any queries you may have.
Dr B. Salako & Dr R. Teatino
1st September 2015
GDPR, Data Extraction/Data Sharing, and your right to object
General Data Protection Regulations (GDPR) come into force in May 2018. Basically these cover much the same ground as Information Governance but they lay more emphasis on written policies and procedures, and on organisations such as surgeries taking responsibility for informing staff and patients of the data they hold and how it is managed. Most of the data we hold about our patients is on our clinical computer system (System One), which is managed onsite via the System One server. Patients should be aware that this data (and in fact all computerised GP records in doctors' surgeries across the UK) is regularly accessed by a data extraction service called the General Practice Extraction Service (GPES), but that this service only extracts anonymised data for the sake of national statistics about patients and their health (for example the National Diabetes Audit). Some non-anonymised, personal data for individual patients is also routinely shared with the national Summary Care Record service, which allows other health professionals to see things like your allergies and repeat prescriptions: this information can be very helpful if you have to be admitted to hospital as an emergency. There may also be instances where we ask permission to share your personal details with other health services - for example if we have a Care Plan for an elderly or vulnerable patient, including next-of-kin details and emergency contact telephone numbers, we might ask your permission to share it with the out-of-hours services and the ambulance service, so that they would have access to the information if something happened when the surgery was closed. You are entitled to refuse permission for any of these data extractions or data sharing arrangements: if you do so then your decision will be recorded on your notes and the data extractions and data sharing will not take place for you.
Please click on the link below to see the Langdon Hills Medical Centre Privacy Notice.
As part of the changes we are making to be of better service to you, we are pleased to announce the launch of our Surgery Newsletter - a three monthly publication which is designed to keep you informed about what is happening at the Centre and to bring key information to your attention.
Get a copy today by clicking on this link.
Alternatively request one from our Reception Desk when you next visit the Centre.
Reserved car parking spaces for the disabled are marked near the front door. The ramp also allows access to the treatment room from outside in an emergency. All patient services are provided at ground floor level and a disabled patients' WC is also provided. Should, despite all these measures, access still proves too difficult to any of our disabled patients, please do let us know and we will be happy to provide further assistance as may be required.
Patient Participation Group
The Patient Participation Group is now up and running and consists of 16 patient members. We meet regularly to discuss ways to improve the service that we provide.
If anybody is interested in joining us please give your details to Reception and you will be contacted by one of the Admin team. Alternatively you can email us on email@example.com.
For example, we would like to hear from our patients of all ages, from teenagers through to retired patients, patients with children, carers, patients with disabilities and patients from all ethnic backgrounds etc.
Virtual Patient Participation Group
If you would like to be a member of our Virtual Patient Participation Group, please ask at Reception for a form. Virtual members will occasionally be emailed Patient Surveys to help the Surgery keep in touch with patient's needs and expectations. Your views are important to us and your input is appreciated.
Langdon Hills Medical Centre has now joined forces with a number of other Practices to form a Primary Care Hub Clinic where you can book an appointment that suits you outside your Surgery hours as follows:
18.30 - 20.00 Weekdays
08.00 - 18.00 Saturdays
09.00 - 14.00 Sundays and Public Bank Holidays
Clinics will be held at three of the operating Hubs in Basildon, Billericay and Wickford during the week. At weekends the Hubs will be held at Basildon and alternative between Billericay and Wickford
Call the Surgery on 01268 418200 and you will re-directed through to the Hub.
If you are planning a vacation please contact the Surgery as soon as possible to check that you are up to date with necessary vaccinations. You can check this by clicking on the link on travel advice on this website and completing a form which should be handed in to our Practice Nurse. Please make sure you allow plenty of time before your holiday to have the relevant vaccinations as they should be done at least four weeks before going abroad.
We are committed to the safeguarding of children and vulnerable adults. Should you have any concerns regarding safeguarding issues, please contact the surgery. A copy of our policy is available at reception should you wish to read this.
Change of Details
Please inform the Surgery if any of your personal details change. For example telephone numbers (home or mobile), address, name (by marriage or deed poll). Please do not fill out change of address forms until you have actually moved to your new address. Also please remember to update telephone numbers if you change address. Failure to do so may result in us not being able to contact you in the event of any changes to appointments etc.
Free NHS Health Check
If you are between the ages of 40 and 74 and have no pre-existing medical conditions such as high blood pressure, Diabetes, Heart Disease, Cardiovascular Disease, etc. you are entitled to a free health check here at the Surgery.
If you would like more information please contact the Surgery on 01268 418200 for details.
Accident & Emergency
Did you know it is not always necessary to attend Accident & Emergency. In the first instance, please contact the Surgery on 01268 418200 to speak to a receptionist. If your call is outside normal Surgery hours your call will be diverted to the Out of Hours Emergency Doctors Service who will be able to advise you.
If you have suffered a minor injury you can attend The Minor Injuries Unit at Orsett Hospital at the following times:
10.00 a.m. - 19.30 p.m. - 7 days a week
X-ray facilities are only available until 16.00 p.m.
Mobile Information & Support Service for People Affected by Cancer (MISS)
Do you need more information about cancer?
For more information call: 01375 648170.
How Information About You Helps Us To Provide Better Care
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet "How information about you helps us to provide better care".
More information can be found at www.nhs.uk/caredata.
Data Protection Act
All patient information is considered to be confidential and we comply fully with the Data Protection Act. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Information may be shared, in confidence, with other NHS organisations in the interests of patient care.
Friends & Family Survey
Every GPs Surgery is required to ask patients to complete a short Friends & Family Survey as from 1st December 2014. Forms can be found in Reception along with a box to deposit your entries. Alternatively you can complete this survey on our website by clicking on the Friends & Family Survey link on the right hand column, ticking the appropriate boxes and submitting your response.
Your views are important to us and appreciate you taking a little time to fill in this short survey.
The Surgery is closed on Tuesday 2nd October 2018 from 1.00pm for staff training and will reopen as normal on Wednesday 3rd October 2018 at 8.00 a.m. In the event of an emergency please telephone 01268 418200 and you will be given advice on how to contact the Out of Hours Emergency Doctors Service.
We would like to welcome the following Doctors to our Practice:
Dr Himanshi Ahuja - Registrar ST3
Dr Hammad Ahmed - Registrar ST2
Dr Hugo Lai - FY2
Dr Georges Rizkhalle - FY2
Important Information for Patients
Please note that from 1st December 2015 the Out of Hours (OOH) GP services will be delivered by a new provider. This OOH service will be from 18.30 to 08.00 Monday to Friday and all day Saturday and Sunday.
Due to the closure of the South Essex Emergency Doctors Service (SEEDS) on 30th November 2015, your local Clinical Commissioning Group (CCG) has commissioned Integrated Care 24 (IC24) to deliver OOH services from 1st December 2015.
IC24 has more than 20 years' experience of providing primary care services and are the main OOH service provider in South Essex.
Hopefully this change will not cause you any inconvenience. From 1st December 2015 if you call this Surgery during out of hours, your call will be directed to the new provider. Alternatively, you can call NHS 111 (free, even from mobiles) directly, simply dial 111. If however, you do have any concerns, now or in the future, please speak to reception staff.
Named Accountable GP for all Patients
We would like to make all patients aware that they are allocated a named GP who has overall responsibility for their care at the Practice. Please contact us if you wish to know this information and if you have a preference with regards to your Named GP we will endeavour to accommodate your request.
As you may know Dr Adenaike has left the Practice and all patients previously registered with her are now under the care of Dr Teatino, our new GP Partner.
Access Your Medical Records Online
For further details on how to access your medical records online, please ask at Reception for an information pack.
In August 2018 there were 68 patients who did not attend their GP or nurse appointment at the surgery. If you are unable to attend an appointment, please contact the surgery as soon as possible to allow the appointment to be given to someone else.
Practice email address
(Site updated 19/09/2018)